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Platform · Powers 121BG
The multi-tenant AI Voice Agent platform behind 121BG - and the white-label engine licensed to telecoms partners.
BG123 is the platform layer beneath 121BG's AI Voice Agents - a multi-tenant system that lets any telecoms operator white-label voice AI for cloud VoIP, broadband, mobiles, maintenance and on-hold marketing. Built for tenant isolation, regulatory compliance, and sub-second response.
Foundations live: tenant model, auth, knowledge ingestion, telephony, workflows, admin portal MVP.
Strict data-plane and key isolation per tenant - built for white-label from day one.
JWT-based auth with role-based access across tenants, agents and admin roles.
Document ingestion, chunking, pgvector embeddings - agents answer from your docs.
SIP bridge to Twilio / Telnyx / SignalWire for inbound and outbound calls.
Pre-built flows for lead qualification, support triage and appointment booking.
Tenant onboarding, agent config, call review, transcripts, KB management.